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24/7 Emergency Assistance Services

These services offer on-the-spot and immediate travel assistance for unexpected problems that can arise during a trip. The assistance line is available to Generali policyholders 24/7 for help anytime, any place while traveling.

Policyholders that need emergency help from an available service can call 877-243-4135 toll-free 24 hours a day from within the United States, or call collect to 240-330-1529 from around the world.

Medical Referral

If an emergency occurs during a trip that requires a visit to a doctor, you can call the Emergency Hotline to obtain the names of local qualified doctors who speak their language. If additional medical services are required, the assistance provider is prepared to consult with the attending physician and provide assistance services that they believe is in your best interest.

Traveling Companion Assistance

If a traveling companion loses previously-made travel arrangements due to a medical emergency, a qualified assistance provider will arrange for the traveling companion’s return home.

Emergency Cash Transfer

If your cash or traveler’s checks are lost or stolen, or unanticipated emergency expenses are incurred, our assistance provider will help arrange for an emergency cash transfer in currency, traveler’s checks or other forms as deemed acceptable by the assistance provider. They will advance up to $500, contingent upon a guarantee acceptable to the assistance provider, which will need to be reimbursed as soon as possible.

Legal Referral

The assistance provider will locate attorneys available during regular working hours. Assistance will also be provided to advance bail bond, where permitted by law. Policyholders are responsible for contracted legal fees.

Locating Lost or Stolen Items

This travel assistance service offers help locating and replacing lost or stolen luggage, documents and personal possessions.

Replacement of Medication and Eyeglasses

Arrangements can be made to fill a prescription that has been lost, stolen or requires a refill whenever possible (subject to local law). They will also arrange for shipment to replace eyeglasses. (Costs for shipping of medication or eyeglasses, or a prescription refill, etc. are the responsibility of the insured.) The refill may require a visit to a local physician. You should be prepared to furnish the assistance provider with a copy of their original prescription and/or the name and phone number of their regular attending physician.

Embassy and Consular Services

Referrals can be arranged if you need the assistance of U.S. embassies and consulates.

Worldwide Medical Information

Information can be provided, such as necessary inoculation and vaccination information, and detailed general health and medical descriptions of destinations around the world.


Call the assistance provider for help with interpretation in all major languages or will be referred to a translation service for written documents.

Emergency Message Relay

Emergency messages can be relayed to and from friends, relatives, personal physicians and employers.

Pet Return

If you’re traveling with a pet and you experience a medical emergency, this travel assistance service can provide arrangements to return the pet home.

Vehicle Return

If you experience a medical emergency or mechanical problem with your vehicle that prevents you from driving, this travel assistance service can make arrangements to return the vehicle to your home or the closest rental agency.

Plan Disclaimer

Travel Protection Plans are administered by Customized Services Administrators, Inc., CA Lic. No. 821931, located in San Diego, CA and doing business as CSA Travel Protection and Insurance Services and Generali Global Assistance & Insurance Services. Plans are available to residents of the U.S. but may not be available in all jurisdictions. Benefits and services are described on a general basis; certain conditions and exclusions apply. Travel Retailers may not be licensed to sell insurance in all states, and are not authorized to answer technical questions about the benefits, exclusions, and conditions of this insurance and cannot evaluate the adequacy of your existing insurance. This Plan provides insurance coverage for your trip that applies only during the covered trip. You may have coverage from other sources that provides you with similar benefits but may be subject to different restrictions depending upon your other coverages. You may wish to compare the terms of this Plan with your existing life, health, home and automobile policies. The purchase of this Plan is not required in order to purchase any other travel product or service offered to you by your travel retailers. Travel retailers receive payment from CSA related to the offer of travel insurance. If you have any questions about your current coverage, call your insurer, insurance agent or broker. This notice provides general information on CSA’s products and services only. The information contained herein is not part of an insurance policy and may not be used to modify any insurance policy that might be issued. In the event the actual policy forms are inconsistent with any information provided herein, the language of the policy forms shall govern.

Travel insurance coverages are underwritten by: Generali U.S. Branch, New York, NY; NAIC # 11231. Generali US Branch operates under the following names: Generali Assicurazioni Generali S.P.A. (U.S. Branch) in California, Assicurazioni Generali – U.S. Branch in Colorado, Generali U.S. Branch DBA The General Insurance Company of Trieste & Venice in Oregon, and The General Insurance Company of Trieste and Venice – U.S. Branch in Virginia. Generali US Branch is admitted or licensed to do business in all states and the District of Columbia.


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